Refund and Returns Policy

Thank you for shopping at Boat Engines Direct. We aim to provide the best products and services to our customers. However, we understand there may be times when you need to return a product or request a refund. This Refund and Returns Policy outlines the procedures and guidelines for returning or refunding your purchase from boatenginedirect.com.

1. Eligibility for Returns and Refunds:

1.1. Unused and Unopened Products:

  • To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products, such as custom-built engines or personalized items, may not be eligible for return or refund. Please contact our customer service team for further assistance.

1.2. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 48 hours of receiving the item.
  • We may require photographic evidence or other documentation to verify the damage or defect.

2. Return Process:

2.1. Initiating a Return:

  • To initiate a return, please contact our customer service team within 14 days of receiving your order.
  • You can reach us via email, phone, or through the contact form on our website. Please provide your order details and the reason for the return.

2.2. Return Authorization:

  • Our customer service team will review your return request and provide you with a Return Authorization (RA) number if your return is eligible.
  • The RA number must be clearly marked on the outside of the package when returning the product.

2.3. Packaging and Shipping:

  • Please ensure the product is securely packaged to prevent any damage during transit.
  • You are responsible for the shipping costs associated with the return unless the return is due to our error or a defective product.

2.4. Return Address:

  • The return address will be provided along with the RA number by our customer service team.

3. Refund Process:

3.1. Inspection and Processing:

  • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1.
  • If the return is approved, we will initiate the refund process.

3.2. Refund Methods:

  • The refund will be issued using the original payment method used for the purchase unless otherwise specified.
  • Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

4. Non-Refundable Items:

4.1. Non-Returnable Products:

  • Certain products are non-returnable, including but not limited to:
    • Used or damaged products not covered under warranty.
    • Products purchased from third-party sellers or unauthorized retailers.

4.2. Non-Refundable Services:

  • Services such as engine assembly, customization, or labor charges are non-refundable unless we fail to provide the service as agreed.

5. Warranty:

5.1. Manufacturer’s Warranty:

  • Products may be covered by a manufacturer’s warranty. Please refer to the specific product documentation or contact our customer service team for warranty information.

6. Contact Us:

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer service team:

(919) 867-1469
info@boatenginedirect.com

Note: This Refund and Returns Policy applies to purchases made directly from boatenginedirect.com. If you made a purchase from a third-party retailer or marketplace, please refer to their respective policies.